Black Friday 8 November

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does it take to ship a custom order?

Custom orders typically take 4-5 business days to be processed and shipped. This timeframe allows us to ensure that each custom product meets our quality standards and your specific requirements. You will receive an email notification with tracking information once your custom order is on its way.

What shipping options are available?

We offer several shipping options, including standard, expedited, and overnight delivery. Shipping methods and costs are displayed at checkout, allowing you to choose the option that best suits your needs.

How can I track my shipment?

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the courier's website where you can monitor the status of your shipment.

What should I do if my order hasn’t arrived on time?

If your order is delayed beyond the estimated delivery time, please contact our customer support team. We will investigate the issue and work with the carrier to resolve it as quickly as possible.

How quickly will my standard order be shipped?

We strive to ship all standard orders on the same day they are placed. For most locations across Europe, your order will arrive within 1-3 business days. You will receive a confirmation email with tracking details as soon as your order has shipped.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details.

Orders

Below are some of are common questions about orders

How can I place an order?

To place an order, browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information, payment details, and review your order before finalizing it.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within a limited timeframe. Please contact our customer support team as soon as possible if you need to make changes. Once an order is in processing or has shipped, it may not be possible to alter or cancel it.

How will I know if my order has been confirmed?

After placing your order, you will receive an order confirmation email that includes your order number and details. This email confirms that we have received your order and is a record of your purchase.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our customer support team immediately. We will arrange for the correct item to be sent to you and provide instructions on returning the incorrect item.

Products

Below are some common questions about our products

Are your products covered by a warranty?

Yes, many of our products come with a manufacturer’s warranty. Warranty details vary by product. Please refer to the product description or contact our support team for specific warranty information.

How do I know if a product is right for me?

We provide detailed product descriptions, specifications, and customer reviews to help you make an informed decision. If you have specific questions or need assistance, our customer support team is available to provide personalized recommendations.

Can I return a product if I’m not satisfied?

Yes, we offer a return policy for products that you’re not satisfied with. Please review our return policy on our website for details on eligibility, timeframes, and the return process.

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